Service and Support

The service you receive from SIS is critical to your business. That’s why we’re committed to making sure that our service is available when you need it, seven days per week, 364 days per year.

We’re proud of the reliability of our services, which have been refined over many years. However, should there be a fault, our aim is to get you up and running again as quickly as possible.

Our dedicated team of 50 engineers, based across the UK and Ireland, have an excellent reputation and fix customers’ faults within our target response times in more than 95 per cent of cases. SIS offers:

• Full maintenance and support
• One number: +44 (0) 8457 400400
• Available all year, including Sundays and Bank Holidays
• Remote diagnosis – solving 70 per cent of faults
• Fast 4 hour response to business-critical faults
• 8 hour response for non business-critical faults
• Proactive preventative maintenance

Working hours

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